Veterinary Nutrition Trailblazer JustFoodForDogs
Uses Docugami to Save Time – and Save Lives

The Challenge: Drowning in Medical Records

National dog food provider JustFoodForDogs operates a division focused on creating custom therapeutic diets for seriously ill pets. It’s painstaking work, but in many cases the right scientifically-crafted diet can make a dramatic positive impact on a sick dog’s health. Each case requires reviewing massive volumes of veterinary records to extract critical medical information needed to formulate life-saving custom diets.

"Sometimes we get a patient who goes to one vet, so we've got a single document that's maybe 50 or 100 pages long," Olguin explains. "Other pets that are sicker have had to see multiple specialists and have gone to special imaging hospitals. I've seen up to 30 documents come in for a single pet, and sometimes a single document can be 300 pages long."

Each case requires Olguin to meticulously review every document to confirm essential information—baseline lab work including chemistry panels and complete blood counts, urinalysis results, medication histories, and specific diagnostic details like stone analysis reports. The manual process could often be overwhelming. If critical information was missing, cases had to be sent back to pet owners for additional records, further delaying treatment.

“It was a process that had me pulling out my hair,” Olguin says.

This often created a bottleneck and as a result the JustFoodForDogs Custom Diet Service often had a long waiting list of seriously ill pets, with extended wait times. For desperate pet owners that felt like an eternity.

The Solution: AI-Powered Document Intelligence

Desperate for a solution, the JustFoodForDogs team decided to experiment with Docugami's Document AI technology. 

Dr. Chris Margrey, a board-certified veterinary nutritionist, recognized the transformative potential immediately: "I would have been thrilled if I had had Docugami when I started my training, it would have saved me so many hours of my life and allowed me to help so many more patients."

Docugami's AI system automatically parses complex veterinary records, extracting and organizing critical medical data into easily accessible tables and reports. Instead of manually scrolling through hundreds of pages searching for specific lab values or diagnostic information, the AI presents everything veterinarians need in a structured, accessible format.

"As you're scrolling through 300 pages, you can miss one line on page 176 where it said something important” Dr. Margrey explains. “Having an AI tool that can identify and pick out information and highlight it for you in an easy-to-read method is so much better for me as a doctor, as far as making sure I don't miss anything. Nothing slips through the cracks in the pet's medical history."

The Results: Dramatic Efficiency Gains

Incorporating Docugami into their information process has been transformative, resulting in a number of key benefits: 

• Speed and Efficiency Gains: Olguin's time spent identifying and recording vital medical information has been cut in half, enabling her to expand her responsibilities and begin learning diet formulation for healthier pets. The amount of time required for Dr. Margrey to create a custom diet for a seriously ill pet has been significantly reduced. 
• Reduced Wait Times: The waiting list has been virtually eliminated. "We can have somebody in a consultation on Monday, design a diet for them on Tuesday or Wednesday, and be making food by the following week," Olguin notes.
• Enhanced Accuracy: AI eliminates human transcription errors that could occur when manually extracting data from lengthy documents. "It also improves medical accuracy and standard of care throughout the process," Dr. Margrey emphasizes.
• Increased Capacity: The efficiency gains allow the team to help significantly more animals. As Dr. Margrey puts it: "Rather than poring over documents, we are getting answers and designing the custom diets that will help seriously ill pets get better, which at the end of the day is why we got into the medical field." 

Beyond Efficiency: Better Medicine

The transformation extends beyond mere time savings. JustFoodForDogs occupies a unique position as potentially "the only company in America that can do a custom diet" for pets with complex, multiple conditions. Their fresh-food approach allows nutritional flexibility that would be impossible with traditional kibble or canned foods.

“A lot of pets have two or three things going wrong with them—there's not a singular diet on the market that will cover all of what they need," Dr. Margrey explains. For example, pets with both kidney disease and pancreatitis require low-fat, low-protein diets, but most commercial renal diets are higher in fat, often triggering pancreatitis episodes.

The AI-powered efficiency enables more personalized care: "I can make better tailored diets so that owners are happier with the diet they get, have better efficacy for helping the pet I'm working with, make it faster so I can help more animals, and do it more accurately."

The Broader Impact

The JustFoodForDogs case demonstrates AI's potential to drive efficiencies and accelerate innovation across the Life Sciences sector. Just as Docugami’s sophisticated AI can identify, extract, and utilize critical data and information in complex and highly varied veterinary records, Docugami can unlock the data in virtually any Life Sciences document, from clinical trial records to detailed documentation of drugs, vaccines, and medical devices. 

The team at JustFoodForDogs encourages other groups and individuals in document-intensive sectors to investigate the potential of document AI to support and enhance their work. "When we first got started, we had some people saying that AI was going to replace nutritionists and start making recipes for dogs and take our job away,” Dr. Margrey recalls. “In our experience, it's been the point to the contrary. It actually makes our job more efficient so we can spend our time where it matters most."

The results speak volumes: Docugami has reduced the amount of time spent poring over complex documents hunting for vital data, giving the JustFoodForDogs team more time to formulate custom diets for more pets in need. 

Most importantly, Docugami is helping JustFoodForDogs get life-saving nutrition to sick animals sooner than previously possible. In veterinary medicine, that time difference can mean everything.